flbet Privacy Policy

1. Introduction

This Privacy Policy (the "Policy") governs the collection, use, processing, storage, disclosure, and protection of personal information by flbet (the "Company," "we," "us," or "our"), a PAGCOR-licensed online gaming operator operating the website https://flbet.cam (the "Platform"). This Policy applies to all users (the "User," "Player," "you," or "your") who access our Platform, create accounts, or use our gaming services.

We are committed to protecting your privacy and complying fully with the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and all applicable data protection laws in the Republic of the Philippines. By accessing the flbet Platform, registering an account, or using our services, you acknowledge that you have read, understood, and consent to the collection and processing of your personal information as described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using the flbet Platform and refrain from providing any personal information to us.

2. Data Controller Information

flbet acts as the data controller for all personal information collected through the Platform. As the data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.

For questions, concerns, or requests regarding your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Data Privacy Request
• Response Time: We aim to respond to all privacy-related inquiries within 15 business days

3. Information We Collect

3.1 Personal Identification Information

When you register an account with flbet, we collect the following personal identification information:

• Full legal name (as it appears on government-issued identification)
• Date of birth (to verify you meet the minimum age requirement of 21 years)
• Gender
• Nationality and citizenship status
• Email address
• Mobile phone number
• Residential address (street, city, province, postal code)
• Government-issued identification numbers (for KYC verification)
• Copies of identification documents (Philippine passport, driver's license, UMID, SSS ID, or other valid government-issued ID)
• Proof of address documents (utility bills, bank statements, or government correspondence)

3.2 Financial Information

To process deposits, withdrawals, and financial transactions, we collect:

• Payment method information (GCash account details, PayMaya account details, bank account numbers)
• Transaction history and amounts
• Deposit and withdrawal records
• Payment method verification documents
• Source of funds documentation (when required for anti-money laundering compliance)

Please note: We do not store complete credit card numbers or CVV codes on our servers. All payment card transactions are processed through PCI-DSS compliant third-party payment processors with industry-standard encryption.

3.3 Gaming Activity Data

We automatically collect information about your gaming activities on the flbet Platform, including:

• Bet history (games played, stakes, outcomes, winnings)
• Account balance history and fluctuations
• Bonus claims and wagering progress
• Responsible gaming tool usage (deposit limits, loss limits, session limits)
• Self-exclusion requests and status
• Customer support interactions and correspondence

3.4 Technical and Usage Information

When you access the flbet Platform, we automatically collect technical information through cookies, server logs, and similar technologies:

• IP address and geolocation data (to verify you are accessing from the Philippines)
• Device information (device type, operating system, browser type and version)
• Login times and session duration
• Pages visited and links clicked
• Referring URLs and exit pages
• Search queries entered on the Platform
• Cookie identifiers and similar tracking technologies

3.5 Communications Data

We retain records of all communications between you and flbet, including:

• Customer support chat transcripts
• Email correspondence
• Phone call recordings (where legally permitted and with notice)
• Survey responses and feedback
• Marketing preference selections

4. How We Use Your Information

flbet processes your personal information for the following legitimate business purposes and legal obligations:

4.1 Account Management and Service Provision

• Creating and maintaining your flbet user account
• Verifying your identity and age to comply with legal requirements
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and other gaming services
• Processing bets and calculating winnings
• Crediting bonuses and tracking wagering requirements
• Responding to customer support inquiries and resolving disputes

4.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing requirements and regulations
• Fulfilling anti-money laundering (AML) obligations under Philippine law
• Preventing fraud, cheating, collusion, and other illegal activities
• Detecting and preventing underage gambling
• Cooperating with law enforcement investigations when legally required
• Maintaining records for audit and regulatory reporting purposes
• Enforcing our Terms & Conditions and preventing Terms violations

4.3 Security and Fraud Prevention

• Monitoring account activity for suspicious or fraudulent behavior
• Detecting multiple account creation and bonus abuse
• Preventing unauthorized account access
• Protecting the integrity of our games and betting systems
• Safeguarding the Platform against cyber attacks and security threats

4.4 Marketing and Communications

• Sending promotional offers, bonuses, and special events (with your consent)
• Delivering transactional notifications (deposit confirmations, withdrawal updates, bet settlements)
• Providing important account and service updates
• Conducting customer satisfaction surveys and research
• Personalizing your user experience and game recommendations

4.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve Platform functionality
• Optimizing website performance and user experience
• Testing new features and gaming content
• Conducting market research and statistical analysis
• Developing new products and services

4.6 Responsible Gaming

• Monitoring player behavior for signs of problem gambling
• Implementing deposit limits, loss limits, and self-exclusion requests
• Providing access to responsible gaming tools and resources
• Complying with PAGCOR responsible gaming requirements

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, we process your personal information based on the following legal grounds:

• Consent: You have explicitly consented to the processing of your personal information by accepting this Privacy Policy and our Terms & Conditions
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide gaming services to you
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, anti-money laundering requirements, and tax obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, Platform improvement, and marketing (where not overridden by your privacy rights)

6. Data Sharing and Disclosure

flbet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Policy:

6.1 Service Providers and Business Partners

• Payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals
• Identity verification and KYC service providers
• Game software providers and platform technology partners
• Customer support service providers
• Email and SMS communication platforms
• Cloud hosting and data storage providers
• Analytics and marketing service providers

All third-party service providers are contractually obligated to protect your personal information, use it only for the specified purposes, and comply with applicable data protection laws.

6.2 Regulatory and Government Authorities

We may disclose your personal information to PAGCOR, the National Privacy Commission, law enforcement agencies, tax authorities, and other government bodies when:

• Required by law or legal process (subpoena, court order, warrant)
• Necessary to comply with regulatory reporting obligations
• Requested for legitimate law enforcement investigations
• Required for anti-money laundering or counter-terrorism financing purposes

6.3 Legal and Professional Advisors

We may share your information with legal counsel, auditors, accountants, and other professional advisors when necessary for legal compliance, dispute resolution, or business operations.

6.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company, subject to the same privacy protections outlined in this Policy.

7. Data Security

flbet implements industry-standard technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

While we employ robust security measures, please note that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our data protection capabilities.

8. Data Retention

flbet retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with our legal and regulatory obligations. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your account relationship with flbet
• Closed Accounts: After voluntary account closure, we retain identification documents and transaction records for a minimum of 7 years to comply with PAGCOR regulations and anti-money laundering requirements
• Marketing Data: Marketing consent and communication preferences are retained until you withdraw consent or for 2 years after the last interaction
• Gaming Records: Bet history and transaction records are retained for 7 years for audit and dispute resolution purposes
• Self-Exclusion Records: Self-exclusion requests and responsible gaming data are retained permanently to ensure you remain excluded even if you attempt to create new accounts

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and disposal procedures.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request copies of the personal information we hold about you. You may request information about what data we collect, how we use it, and who we share it with.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting customer support.

9.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information under certain circumstances. However, this right is limited when we must retain data to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions.

9.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting customer support.

9.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, machine-readable format for transfer to another service provider (where technically feasible).

9.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. However, withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

9.7 How to Exercise Your Rights

To exercise any of these privacy rights, please contact our Data Protection Officer at [email protected] with "Data Subject Rights Request" in the subject line. Include your full name, registered email address, and account username. We will respond to your request within 15 business days.

If you are dissatisfied with our response or believe we have violated your privacy rights, you may file a complaint with the National Privacy Commission of the Philippines.

10. Cookies and Tracking Technologies

The flbet Platform uses cookies, web beacons, and similar tracking technologies to enhance your user experience, remember your preferences, and analyze Platform usage. Cookies are small text files stored on your device that help us recognize you on return visits.

10.1 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality, account login, and transaction processing. These cannot be disabled without impairing site functionality.
• Preference Cookies: Remember your language settings, display preferences, and customization choices.
• Analytics Cookies: Collect aggregate usage data to help us understand how visitors use the Platform and identify areas for improvement.
• Marketing Cookies: Used to deliver personalized promotions and track the effectiveness of advertising campaigns.

10.2 Managing Cookies

Most web browsers allow you to control cookies through settings preferences. You can typically set your browser to refuse all cookies or indicate when a cookie is being sent. However, disabling essential cookies may prevent you from accessing certain Platform features or functionalities.

11. International Data Transfers

Your personal information is primarily stored and processed within the Republic of the Philippines. However, some of our service providers and technology partners may process data outside the Philippines. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Philippine data protection laws, including:

• Standard contractual clauses requiring service providers to maintain Philippine-equivalent data protection standards
• Transfers to jurisdictions recognized by the National Privacy Commission as providing adequate data protection
• Implementing technical and organizational security measures for international transfers

12. Children's Privacy

The flbet Platform and services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from persons under 21 years of age. If we become aware that we have inadvertently collected information from a minor, we will immediately delete such information and terminate the associated account.

Parents or legal guardians who believe their child has provided personal information to flbet should contact us immediately at [email protected] so we can take appropriate action.

13. Changes to This Privacy Policy

flbet reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated to registered users via email or prominent notice on the Platform at least 15 days before the changes take effect.

The "Last Updated" date at the top of this document indicates when the most recent changes were made. Your continued use of the flbet Platform after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

14. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

• Data Protection Officer Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 on the flbet Platform
• Response Time: We aim to respond to privacy inquiries within 15 business days

For regulatory complaints or if you are dissatisfied with our response to your data subject rights request, you may file a complaint with:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines
• Email: [email protected]
• Hotline: (+63) 2-8234-2228